I get my oil changed here every 5,000 miles and have been doing so for the past 2 years. I usually have an exceptional visit. After today I will not be returning. I waited for a good 5 minutes before anyone greeted me, when someone finally came out they were sucking on a popsicle and I didn't receive as much as an "I'm sorry" for the amount of time I'd been waiting. I finally made it to the bay and there's a woman who WROTE down all of my personal information. Name, address, phone number ect. (I didn't think anything of it at the time) Well I get home and realize my keys to my house are missing. I give them a call and they wind up having them and knew exactly where they "fell out of the car" from. They also put the wrong mileage on my sticker and file. My car has over 100k miles on it and they put 11k on my records. When she "fixed it", she only messed it up more. I currently have 113,090 miles on my car. According to their records, I can wait till my car hits 163,090 miles to get another change. Holy cow, if that were the case and I get 50,000 miles out of this one change, maybe I will be coming back! (Sarcasm) Everybody makes mistakes but this was one too many without ANY ownership or apologies. They should get a whole new set of staff IMHO. Done with this place, bye Felicia.