I took our cars here 4 times, and was disappointed each time. Long waits only to receive a car that still needs cleaning. Edit: I really want to like this place because of its convenient location and comfortable waiting area. I take business reputation very seriously and would not want to be harsh on anyone, but I went again for the 5th time - this time asking for the car to be taken care of due to bad previous experience, and still the same. I feel uncomfortable always pointing out unclean areas of the car to a hard working employee - but when I pay for a hand wash I do expect attention to obvious dirty places on the car! Also, they always always always forget the fragrance.