The people who actually do the cleaning are good but I've never seen so many eye rolls from the counter staff before. They tried to charge me extra for my "over-sized" Prius...the only real answer that I got when I asked about it was that it was a hatchback and required more work. This was after I talked to the manager because the "service writer decides what to charge". I've been here multiple times and the service is very hit and miss...watch out for the oversized vehicle charge if you drive a hatchback!